Rules
The legislation of the Republic of Latvia stipulates that the owner of an online store must stipulate the terms of delivery and return of goods, as well as the right of withdrawal. Such a stipulation is called a distance contract ( MK regulations ).
Distance contract
The seller of the goods offered in this Online Store, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement:
The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.
Delivery and payment procedures
The Buyer places an order for goods through this website, indicating the type and quantity of goods to be ordered. The Buyer has the option of paying for the goods using the payment tools built into the Internet application (using an Internet bank or payment card) or by paying the invoice corresponding to the order prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.
The seller ensures delivery of goods within 21 business days from the date of receipt of payment for the goods. Except for the IC series and TH-400, delivery within 7 days. Unpaid goods are held in reserve for a maximum of 5 calendar days.
Right of withdrawal
The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods by sending a letter of refusal to the Seller. The Seller shall send the letter of refusal form to the Buyer by e-mail upon the Buyer's request.
The Buyer is obliged to return the goods to the Seller within 7 days of sending the letter of withdrawal. All expenses incurred in connection with sending the goods back to the Seller are covered by the Buyer.
The buyer cannot exercise the right of withdrawal if:
the buyer has opened the product packaging.
Article 12, Part 6 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold compensation in the event that the goods are damaged, due to careless handling of the goods during use or failure to follow the instructions, if the original packaging of the goods has been lost or if its packaging is significantly damaged.
Data processing
By entering the required information when placing an order, the Buyer confirms that he/she has read and agrees that the data provided by him/her is used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that ONLY notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.
Warranty terms
1. All products from www.sundirect.lv are covered by the manufacturer's warranty.
2. The manufacturer's warranty period for the goods is from 2 to 5 years.
3. Information about the manufacturer's warranty period for a specific product can be found in the product description, and it can also be clarified with a www.sundirect.lv customer consultant.
4. The right to file a claim is valid if the product was used only under the conditions intended for it.
5. We inform you that the manufacturer's warranty conditions are valid if the buyer can present the purchase document (Invoice, Delivery Note)
6. Please note that the warranty conditions do not apply to additional accessories of the product (for example, accessories of the product).
7. The manufacturer's warranty conditions do not apply to damage caused by the fault of the buyer or user, which are:
71. The product has damage to the warranty serial number, making it illegible;
7.2. the product has not been used for its intended purpose and has not been operated as specified in the product's instructions for use;
7.3. scratched, broken structures, improperly maintained product or any other traces indicating improper use of the product;
7.4. if the damage is caused by the supply voltage, cable networks not meeting the standards set by the manufacturer, rapid temperature fluctuations, as well as other household and external factors, such as soot, smoke, dust, moisture, impacts, scratches;
7.5. if the product shows signs of unqualified repair;
7.6. if non-standard power supplies have been used for the product, which have not been certified by the manufacturer for use with the specified product, and if this has caused damage to the product;
7.7. if the buyer has used the product for production or professional purposes (in the event that the specific product is not intended for such purposes);
7.10. The warranty does not apply if damage has occurred as a result of improper transportation of the product.
8. In the event that the product is damaged, the buyer has the following options:
8.1. contact sundirect.lv via e-mail info@sundirect.lv
8.2. submit information about the nature of the damage to the Product
8.3. submit information about the Product serial number
8.4. attach a document confirming the purchase of the Product to the information
9. In the event that the warranty service is not valid, but the buyer refuses to pay for the repair, the buyer must cover the diagnostic costs, and the buyer receives a conclusion from the Service Center about the detected damage. If the buyer agrees to the paid repair, the diagnostic costs do not have to be covered.
We remind you that consumers have the statutory right to file a claim for a product that does not comply with the terms of the contract within 24 months from the date of delivery of the product.